The way businesses communicate with their customers is rapidly evolving. The traditional one-to-one interactions are no longer enough to meet the needs of today’s customer, who expect a more personalized and engaging experience.
This is where, Enter customer communication management (CCM). CCM solutions are designed to help businesses manage customer communications across multiple channels, including email, web, mobile, and print.
Customer Communication Management Solution
Parallel to the rise of remote work monitoring, is the increased use of customer communication management (CCM) solutions. Customers need to be communicated with quickly, easily and often.
A CCM solution provides the infrastructure to automate customer communications and workflows. It also gives business visibility into customer interactions, so they can optimize the customer experience.
Remote Work Monitoring and CCM
The goal of a remote work monitoring solution is to give businesses visibility into how their employees are working remotely. This includes tracking employee productivity, managing employee access to company resources, and ensure compliance with company policies.
CCM solutions provide the same visibility into customer interactions. This includes tracking customer engagement, managing customer communications, and optimizing the customer experience.
Both remote work monitoring and CCM solutions are essential for businesses that want to manage their remote workforce and improve customer engagement.
The 5 Best CCM Solutions for Businesses in 2022
There are many different CCM solutions available in the market, so it can be difficult to know which one is right for your business. To help you make the best decision, we’ve compiled a list of the eight best CCM solutions for businesses in 2022.
1. Talygen’s Complete Management Solution
Talygen’s Complete Management Solution is a comprehensive CCM platform that includes all the features you need to manage customer communications effectively. It offers a wide range of features, including employee monitoring tool, customer engagement tracking, contact management, and workflow automation.
It also has a robust reporting system that gives you visibility into every aspect of your customer communications. Talygen’s Complete Management Solution is a great choice for businesses that want a comprehensive CCM solution.
Hundreds of Talygen reviews on differnt platforms suggest that Talygen is one of the most user-friendly platforms with great features.
2. eDrone
eDrone is a CCM platform that helps businesses automate customer communications. It offers features such as customer engagement tracking, contact management, and workflow automation. eDrone also has a reporting system that gives you visibility into your customer communications.
eDrone is a great choice for businesses that want to automate their customer communications. It is one of the user-friendly platforms with great features.
3. Podium
Podium, unlike Talygen or eDrone, is more of a sales acceleration platform that helps businesses manage customer communications. It offers features such as customer engagement tracking, contact management, and workflow automation. Podium also has a reporting system that gives you visibility into your customer communications.
It not only gives businesses visibility into customer communications but also provides employee monitoring tools to help businesses accelerate sales.
4. Kimoby
As interesting as the name sounds, Kimoby is a CCM platform popular amongst the sales and marketing teams. It offers features such as customer engagement tracking, employee monitoring tool, contact management, and workflow automation. Kimoby also has a reporting system that gives you visibility into your customer communications.
5. Helpwise
One of the most user-friendly platforms, Helpwise offers features such as customer engagement tracking, employee monitoring tool, contact management, and workflow automation. The software also has a reporting system that gives you visibility into your customer communications.
Unparalleled to any other solution, Helpwise also offers a shared inbox that helps businesses manage customer communications more effectively.
The Bottom Line
There are many different CCM solutions available in the market, so it’s important to choose the one that’s right for your business. Using the above criteria, we’ve compiled a list of the five best CCM solutions for businesses in 2020. Choose the one which suits your customers the best!