(4.6/5)
800.com is a unique call tracking solution that enables businesses to use toll free service numbers to manage and optimize customer interactions with call routing, text messaging, professional greetings, and more in one centralized platform. It allows management to forward calls to chosen numbers and block spam calls, enhancing team productivity.
The software also allows supervisors to generate digital call recording files to verify facts in the later stages, categorize customer calls, and track individual employee performance. With reporting functionalities and call notifications, management can crack callers, forward calls to desired coworkers, supervise sales operations and add notes to a project. Finally, the transfer of voicemail to employee emails with text and audio messages is automated when using this software.
Pros and Cons
- Support is easy to reach and very responsive
- Easy integration
- The addition of new features doesn’t make any buzz
Summary
In our search for 800 toll free service numbers that we could use, 800.com became our first choice. Searching for the number was very easy, and setting up and then implementing it in our office was much more accessible.
The customer support is outstanding. Whenever we were facing an issue caused by our internal phone system routing, the customer support executives quickly solved our issue. Plus, they don’t only fix the problem but also make sure that the fix is working as it should be.
I think the login screen is a bit outdated and clunky, especially when I want to access my monthly invoice, which is found on my expense account. However, overall a useful call monitoring software.