As the workplace continues to evolve, so too does the way employees communicate. No longer are in-person meetings and memos enough to get the message across—employees now expect to be able to connect with their colleagues anytime, anywhere. That’s where employee communication tools come in. By bringing together all the different ways employees communicate, from email and instant messaging to …
Author: Paul Andrew
Infinity Call Tracking offers a wide range of call monitoring and analytics solutions. It combines real-time reporting, alerts, and analytics with complete call tracking capabilities in one solution. The product provides both the cloud and on premise deployment options for businesses of any size or industry:
The key features of Infinity Call Tracking are:
• Call recording and playback – stores all incoming and outgoing calls so you can review them at any time. This includes live agent calls as well as IVR interactions.
• Real-time reporting – gives you an overview of key metrics like the total number of calls, average wait time per caller by queue type (inbound/outbound), and agent activity during each call cycle. Including how often they were interrupted by other colleagues or customers before completing the conversation with the customer (so you know how often agents are being interrupted more than once).
Infinity can integrate with various leading third-party apps like Quantcast, Omniture, Webtrends, Google Adwords, Salesforce, Google Analytics and DCM.
Pros and Cons UI is very easy use and navigate Gives powerful insights Great customer service The backend feels a bit clunky Summary Infinity call tracking number software is a cloud-based solution that is ideal for businesses of all shapes and sizes. It can help a business with customer engagement, call recording with sentiment analysis, and marketing communication. The software …
Talygen guarantees companies an all-inclusive cloud communication software ideal for hybrid and remote work monitoring. This cloud communication platform includes chat, video conferencing, voice, file sharing, email, and communication facilities in one place.
Talygen’s broad approach to unified communication in one place allows employees to work efficiently in a single distributed landscape where they don’t waste much time and can stay productive for more extended periods without any distraction.
Additionally, you can use Talygen via mobile apps for iOS (iPhone and iPad), Android, and Windows devices. It’s a complete team monitoring software that works efficiently with the cloud.
Pros and Cons Good call quality, excellent customer service Cost efficient and affordable Looks and feels professional No real disadvantages with the platform Summary Talygen is a cloud-based employee monitoring tool that any small and large enterprise can adopt. It can provide your business with various tools to streamline business communication quickly and efficiently. The team monitoring software allows users …
As a business owner, you have a lot of choices to make when it comes to what software you use to run your business. With so many options on the market, it can be hard to know which one is the right fit for you. Talygen: One Complete Solution for Team Monitoring Software Talygen is one of the leading employee …
When your business is expanding rapidly, your primary focus should prioritize your customers’ needs and goals. That’s why customer satisfaction is essential for companies, despite the industry they are performing in. However, this is easier said than done. Do you have any tools that will allow your employees to know the customers’ exact needs? Especially when only a handful of …
Another amazingly productive Team Communication software is OpenPhone. This easy to use and multilingual tool has been used by a lot of different industries for a while now. Popular for its good customer solutions, OpenPhone gives you a good set of solutions for effective and easy communication.
OpenPhone is a good choice, not only for the teams working from offices across the oceans, but also for the ones working from home. We also like that it offers a mobile app.
Pros and Cons Free trial Integrated with 3rd party apps Features are not as easy to find Could’ve been better with a good interface Summary In the end, we think that OpenPhone is a great communication tool for businesses of all sizes. It offers a wide range of features, is user-friendly, and has a good mobile app.
Talygen is an ERP, cloud-based analytics and unified communication solution that enables marketers to optimize sales by collecting data from inbound calls. With its ease of use on multiple platforms, the software helps generate detailed reports showing the data of casual and converted callers.
Consequently, increasing your productivity without adding a significant cost to your business operations. Furthermore, Talygen allows marketers to leverage Personalized Communication, real-time calls, analysis of Communication History and Logs, and Document Sharing to achieve the required outcome.
Its main features are direct call routing & forwarding, group chat, caller ID, call profile, data security, and enhanced security and easy access.
Pros and Cons Affordable and easy to manage Provides robust call analytics None that we encountered Summary Talygen aims to assist advertisers, publishers, franchises, agencies, and dealers. It also helps home services, financial services, insurance healthcare services, affiliate marketing sectors, and general services. You can integrate it with multiple cloud storage platforms, Trello, Twillio, Quickbooks, Salesforce and more. Below you’ll …
Telnyx is another creative communication company taking a programmatic approach to business growth. This SMS receiving platform enables companies to build elaborate communication systems utilizing APIs.
Consequently, it’s now viewed as one of the fastest-growing companies in the CPaaS domain. Telnyx support is top-notch that provides users with exceptional customer satisfaction levels and distinctive ease of use.
The APIs embedded to empower this cloud communication platform go from SMS receiving and calling to a direct connection with leading communication apps like WhatsApp. All in all, an excellent cloud communication platform for businesses today.
Pros and Cons Clear design and interface Excellent customer support Call quality is good Takes some time to make new adjustments Summary Telnyx is a comprehensive cloud communication software that provides communication abilities via SMS, Voice, IP, and fax. The platform offers worldwide high-speed connections for high uptime and low latency services. It includes messaging API, SIP trunking, lookup API, …
Slack is a cloud-based project collaboration and team interaction tool designed to make communication between organizations easier. The software is utilized in various industry verticals, such as media, technology, research, financial services, education, transport, retail, and logistics.
The platform also provides public channels for members across teams to start conversations. Private channels allow interaction among smaller groups, and direct channels enable users to send messages directly to their colleagues.
Not only messages, Slack archives files, notifications, and projects, all of which can be accessed later. Plus, a user can also customize their notifications and reduce their number. The app is available for iOS and Android users.
Pros and Cons Enhances team communication Intuitive and easy to use app A bit hard to learn Summary Slack lets users share files and media and messages, initiate voice and video calls, add on and integrate tools, and project management to help business processes flow effortlessly. In today’s collaborative workspace, Slack is a game-changer and offers some significant advantages to …
A name that's synonymous with employee communication tools is Socialable. It is a social media management platform that helps businesses of all sizes manage their social media accounts.
The automation tools here are quite amazing as compared to the other tools in the category. It’s simple and packed with a few important features.
Socialable has been praised by users for its user-friendly interface, rich features, and affordability. However, some users have found the platform to be complex and difficult to use.
Pros and Cons Great customer Reviews Go-to platform for small teams for employee communication Flexible and can be customized to meet the specific needs of your business Complex interface Can be difficult to use Summary As per the reviews, this tool is an amazing solution for teams have a very small workforce. This is just another example of a good …