(4.7/5)
CallFire is also a cloud-based platform that enables call centers to use automated outbound campaign options while helping them track business functions and progress. The main features of this dialer phone software include voice broadcasting, text messaging, IVR, developer API, and call tracking.
It provides calling executives with customer history and stores notes in a single interface by incorporating CRM and Excel spreadsheets in the cloud. This automated phone call software offers real-time reporting and unlimited call transferring options.
CallFire also lets your record calls, play pre-recorded voicemails, and add custom scripts for customers. Through its text messaging and voice broadcast feature, this automated phone call software gives executives the flexibility to fill in the information, broadcast important alerts, promote top services, notify customers, and watch over employees' progress.
Pros and Cons
- Easy to set up
- Versatile, easy to use and customize
- Slow customer support
Summary
The reporting and call recording feature is incredibly helpful in getting input from prospects and during caller training. All in all, a, multifaceted software is incredibly useful for our company.
The software is straightforward to set up and use. The outbound callers working in our firm were all on board with this software and started using CallFire in minutes.
CallFire is the most cost-effective system we have come across to perform our online phone banking. The software is pretty customizable during setup, and it lets us easily create campaigns to gather helpful information for our business.