(4.8/5)
Helpwise is a web-based customer communication management software offering high-tech functions to deliver an excellent customer experience. It is a customer-facing solution to build shared communication channels for effective interactions like Live Chat, SMS, Whatsapp, and even a lot more. Helpwise utilizes support and sales reps to collaborate on customer interaction easily and improve the entire workflow with automation rules.
Helpwsie featured amazing functions, including automated Reports & analytics to allow managers to analyze the performance of their staff with KPIs and monitor communication volume trends. As a result, you can easily manage customer communication management. If you want to know more about Helpwise or know its real-time experiences, Read Helpwise Reviews.
Pros and Cons
- Best fit for small to large-scale businesses
- Mobile-friendly communication platform
- Proactive Support Service
- Outdated Help Center UI & Chat Beacon
Summary
Helpwise is truly a helping hand and easy to access. We have a team with no computer skills and also easily grasp the program and manage customer interactions. Truly a worthwhile investment!!!
Well, our entire team and clients are satisfied with the performance of the Helpwise solution and its efficient communication functionalities. Must-try!!
Quick Support service & easy to access. Plus, the best thing we love about Hlepwsie is its open functionality to suggest improvements. Highly Recommended!!
The app is extremely lightweight which enables us to move quickly. The support from the Helpwise team is off the charts helpful and responsive. We shopped many solutions and I highly recommend this app for anyone that wants to implement a universal inbox and effective customer service solution. Also love the integration with JustCall.